But if the Mount option is grayed out and you can see this external hard drive in Disk Utility, you can try another solution then. In this case, you need to send it to a local data recovery service. However, if you find that your external hard drive is not showing up in Disk Utility (not a single volume but the whole disk disappears), it is very likely that your disk is suffering some physical damage. Select Mount in the top center of Disk Utility. Choose the grayed external hard drive in the left sidebar. Click on 'Show All Devices' in View option to list or connected drives.
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